Service Advisor (Reception)

Service Advisor | Reception

Please complete the Pre-Interview Questionnaire for the Service Advisor position. It ensures applicants meet the basic qualifications while giving us insight into your experience, skills, and work ethic.

Step 1 of 3

33%

Your Personal Information

Your Name(Required)

First Last

Your Email Address(Required)

Enter Email Confirm Email

Address(Required)

Street Address Address Line 2 City State / Province / Region ZIP / Postal Code Country

Your Phone(Required)

Best Time To Contact You

When is the best time for us to reach you via telephone?

Confirm the Position You are Applying For(Required)

Service Advisor | Reception

Dog Groomer | Stylist

Grooming Assistant

How did you hear about the position for which you are applying?(Required)

Why are you interested in working with us, and what makes you a great fit for our team?(Required)

Are you currently employed?(Required)

Yes, and my employer knows I am seeking other employment

Yes, but my employer does not know I am seeing other opportunities

Other

What type of employment commitment are you seeking?(Required)

Full-time | 40 hours

Part-time | 30 hours

Part-time | 20 hours

Other

Availability

If selected, when are you available to begin working?

Hours You Are Available for Work(Required)

When thinking about our hours of operation: Tues-Sat 8:15-5:30, What does your weekly availability look like?

Tuesday

Wednesday

Thursday

Friday

Saturday

Do you have reliable transportation to and from work?(Required)

Yes

Professional References

Please provide at least two professional references (not personal references).

Professional Reference #1(Required)

Please list your previous employers, the dates you worked and the position you held

Name

Phone

Relationship

Professional Reference #2(Required)

Please list your previous employers, the dates you worked and the position you held

Name

Phone

Relationship

Experience & Background

How many years of professional client services experience do you have?(Required)

Less than 1 year

1-2 years

3-5 years

6+ years

Briefly describe your experience in customer service, reception, or client-facing roles.

Do you have prior experience working with pets? or in a cage-free or holistic grooming environment?(Required)

Grooming

Veterinary Clinic

Daycare | Boarding

Retail Pet Services

No direct pet experience, but I have worked in a boutique hair salon, medspa, or fast paced medical clinic

Not sure what this is

Please describe the above(Required)

What experience do you have using scheduling systems, database programs, client portals, handling direct calls, emails & incoming text communications.(Required)

Work Style, Communication & Client Service

This role requires interacting with clients in person, via phone, email, text, and web inquiries. Which communication methods are you most comfortable with?(Required)

Face to face, in-person interactions

Telephone interactions

Email communication

Texting

"Contact Us" style inquiries

Please describe your experiences with each of the above in your previous client services roles(Required)

Detail your approach

How do you prioritize and manage multiple client inquiries during busy times including open lobby hours?(Required)

Detail your approach

This position requires accurate recordkeeping and documentation. How do you ensure details are not missed?(Required)

Detail your approach

Describe your organizational style (checklists, systems, notes, digital tools, etc.).(Required)

This role includes expectations around response times and client satisfaction. How do you ensure timely responses and accurate follow-through?(Required)

Problem-Solving & Judgment

Describe a time when you had to manage a challenging client request or situation. How did you handle it? What was the outcome?(Required)

Detail below

How do you stay calm and professional in fast-paced or stressful situations?(Required)

Detail below

Animal Comfort & Safety

Are you comfortable working with dogs of all sizes, breeds, ages and temperaments?(Required)

Yes

Sort of

Do you have any pet-related certifications (e.g., Pet CPR, skin care, animal behavior courses(Required)

Yes

Other

Have you ever worked with anxious, aggressive, sick, or injured animals? If yes, briefly explain.(Required)

Detail below

What does pet safety mean to you in a client-facing role?(Required)

Detail below

Additional

When thinking about interacting with sensitive client data, are you willing to undergo a security background check as part of the hiring process?(Required)

Yes

Not Sure

What interests you specifically, about working in a cage-free, full-service dog spa? What excites you most about this role?(Required)

About You

Tell Us About Yourself(Required)

What activities do you enjoy? Are you a member of any civic organizations? Are you in school? what are you studying? Give us some insight!

Upload Your Resume Here(Required)

Upload your resume in .pdf, .doc or .docx format

Drop files here or

Accepted file types: pdf, doc, docx, Max. file size: 25 MB.